si6s Frequently Asked
Questions — Your
Answers, Right Here

si6s requires a government-issued photo ID for full account verification. Accepted documents include a National Identity Card (NID), passport, or birth registration certificate. You may also be asked to provide proof of address such as a utility bill or bank statement dated within the last three months. Upload clear, legible scans or photos through the Account Settings verification portal. Most verifications are completed within 24 hours.

You can reset your si6s password instantly from the login page. Click "Forgot Password", enter the mobile number or email address linked to your account, and a secure reset link or OTP will be sent to you within seconds. Follow the instructions in the message to set a new password. If you no longer have access to your registered mobile number or email, contact support at [email protected] for assisted recovery.

No — each player is permitted exactly one si6s account. Creating duplicate accounts is a violation of our Terms and Conditions and will result in all accounts being permanently suspended and any balances withheld pending investigation. If you believe a duplicate account was created in error, contact support immediately at [email protected] so the situation can be resolved without penalty.

To permanently close your si6s account, email [email protected] from your registered email address with the subject line "Account Closure Request". Include your registered mobile number for identity confirmation. Any remaining balance will be returned to your primary withdrawal method before the account is closed. If you are closing because of gambling concerns, we encourage you to consider self-exclusion first — it achieves the same protective outcome while keeping your data and withdrawal access intact.

Nagad deposits on si6s are processed instantly — in virtually all cases the funds appear in your account balance within 10 to 30 seconds of the Nagad transaction being approved. If a deposit is not reflected within five minutes, check that the transaction shows as completed in your Nagad app before contacting support. si6s does not charge any fee for Nagad deposits, and the minimum deposit amount is ৳200.

Yes, si6s supports both Rocket (Dutch-Bangla Bank Mobile Banking) and Upay as deposit methods. The process is the same as bKash and Nagad — select your preferred method in the Cashier, enter the deposit amount, and authenticate through the respective app. All four mobile banking options offer instant processing with no fees from si6s. Visa and Mastercard cards as well as direct bank transfers from BRAC Bank, IBBL, Sonali Bank, and other major Bangladeshi banks are also accepted.

The minimum withdrawal amount on si6s is ৳500 for mobile banking methods including bKash, Nagad, and Rocket. For bank transfers the minimum is ৳1,000. There is no maximum withdrawal limit for verified accounts, though large withdrawals above ৳50,000 may be subject to an additional identity check as part of our standard security procedures. Withdrawals are sent back to the same payment method used for your deposit wherever possible.

Most si6s withdrawals to bKash, Nagad, and Rocket are processed within 15 to 60 minutes of the request being approved. Bank transfers typically take 1 to 3 business days depending on your bank's processing schedule. All withdrawals require your account to be fully verified before they can be released. Withdrawals requested between midnight and 6:00 AM Bangladesh Standard Time (BST, UTC+6) may experience a slightly longer processing window.

si6s does not charge any withdrawal fees on its end. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) or bank may apply their own standard transaction fees when receiving a transfer. These third-party fees are outside si6s's control. To avoid surprises, check your payment provider's current fee schedule before initiating a withdrawal, particularly for larger amounts.

si6s offers a wide range of cricket betting markets across domestic and international competitions. Standard markets include match winner, top batsman, top bowler, total sixes, total fours, first wicket method, innings runs, and player performance specials. During BPL and IPL seasons, additional markets like man of the match predictions and series outcomes are also available. All markets display odds in decimal format with live updates throughout the match.

Yes — all slot games available on si6s are sourced from certified game providers including Pragmatic Play, NetEnt, Microgaming, and other established studios. Each game uses a Random Number Generator (RNG) that has been independently tested and certified for fairness. The Return to Player (RTP) percentage for each slot is published in the game's information panel. si6s does not modify RTP settings — games run at the published rates as configured by the original developer.

si6s is fully optimised for mobile play and works on any modern Android or iOS device through your mobile browser — no app download is required. The entire platform, including sports betting, live casino tables, and slot games, is accessible from Chrome, Safari, or any other standard browser on your phone. The mobile interface automatically adapts to your screen size, and bKash and Nagad payments integrate natively with the mobile experience for seamless one-tap deposits.

si6s Casino features a full suite of live dealer games streamed in HD from professional studios. Available titles include Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, Live Teen Patti, and Dragon Tiger — all operated by real human dealers in real time. Games are provided by Evolution Gaming, Ezugi, and Pragmatic Play Live, with tables running 24 hours a day across multiple stake levels to suit both casual players and high rollers.

A wagering requirement is the number of times you must bet bonus funds before any winnings derived from that bonus can be withdrawn as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to withdrawable cash. On si6s, wagering requirements and any game restrictions (certain slots or live tables may contribute less than 100% toward clearing the requirement) are clearly stated in each bonus's individual terms.

si6s rewards regular players through an ongoing loyalty programme where points are earned on real-money wagers across sports betting, slots, and live casino games. Accumulated points can be converted to bonus credits or used to access exclusive promotions. High-volume players are invited to VIP tiers that unlock benefits such as personal account managers, faster withdrawals, higher deposit limits, and access to invitation-only tournaments and seasonal promotions around events like BPL season and Eid.

Yes — si6s bonuses carry an expiry date by which wagering requirements must be completed. The standard validity window is 30 days from the date the bonus is credited to your account, though individual promotions may specify a shorter or longer period. If the wagering requirement is not met before the expiry date, the bonus and any associated winnings are forfeited. The expiry date for each active bonus is displayed in the Bonuses section of your account dashboard.

Yes — si6s runs dedicated promotions during major cricket tournaments including the Bangladesh Premier League (BPL), Indian Premier League (IPL), and ICC T20 World Cup. These seasonal offers typically include deposit match bonuses, free bet credits, cashback on cricket wagers, and special accumulator boosts tied to match outcomes. Promotions are announced in advance through the si6s Promotions page and are available to all eligible verified players during the tournament window.

The minimum age to register and gamble on si6s is 21 years. This policy is strictly enforced through mandatory age verification at the point of registration and again before withdrawals are processed. Any account found to belong to a player under 21 will be immediately suspended, real-money play will be blocked, and any deposits will be returned. si6s does not permit underage gambling under any circumstances.

You can set a deposit limit from the Responsible Gaming section in your si6s Account Settings. Choose a daily, weekly, or monthly cap in BDT that reflects your personal budget. The limit takes effect immediately once confirmed. If you later wish to reduce your limit further, the change applies instantly. Requests to increase a deposit limit are subject to a mandatory 72-hour cooling-off period before they take effect — this delay is in place to protect you from impulsive decisions.

Self-exclusion on si6s can be activated through the Responsible Gaming section of your Account Settings or by emailing [email protected] directly. Choose an exclusion period of 6 months, 1 year, 3 years, or permanent. Once active, your account is immediately suspended, all marketing communications cease, and real-money play is blocked for the full duration. Self-exclusion periods cannot be shortened once set. si6s treats all self-exclusion requests as urgent and processes them within 24 hours.

si6s customer support is available 24 hours a day, 7 days a week. The primary contact method is email at [email protected] — responses are typically sent within a few hours for standard queries and within 30 minutes for urgent matters such as account security issues or responsible gaming requests. When emailing, include your registered mobile number and a clear description of your issue to help the support team assist you as quickly as possible.

If gambling is starting to feel like a problem rather than entertainment, contact si6s support at [email protected] immediately — our team will help you activate deposit limits, a cooling-off time-out, or full self-exclusion within hours, all free of charge. We also strongly encourage speaking with a qualified mental health professional or counsellor experienced in addictive behaviours. Hospitals and mental health clinics across Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh can provide referrals to appropriate support services.